FAQ
Last Updated: September 27, 2026
Welcome to the Hdzddp Frequently Asked Questions page.
Hdzddp is owned and operated by Hangzhou Jinfeng Technology Co., Ltd. We offer furniture, cabinets, stools, storage products, household furnishings, and other home and lifestyle products through Hdzddp.com.
If you cannot find the answer you need below, please contact us at:
1. Products and Product Information
What types of products does Hdzddp sell?
Hdzddp primarily offers furniture and household products, including cabinets, stools, storage solutions, seating products, home furnishings, and other practical lifestyle items.
Where can I find product dimensions and specifications?
Available dimensions, materials, colors, specifications, features, and other product details are provided on the applicable product page.
Because furniture and household products may vary by model, customers should carefully review the individual product description before placing an order.
Will the actual product look exactly like the pictures?
We make reasonable efforts to display our products accurately.
However, minor differences may occur due to lighting, screen settings, production variations, materials, or other normal factors.
Please review the product description and specifications in addition to product photographs before purchasing.
2. Orders and Order Information
How do I know if my order was successfully placed?
After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.
Please make sure your email address and other order information are entered correctly.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to assist you, but we cannot guarantee changes or cancellations after an order has entered processing, fulfillment, or shipment.
What should I include when contacting you about an order?
Please include:
- Your order number
- Your full name
- The email address used to place the order
- A brief description of your question or issue
This helps us locate your order more efficiently.
3. Shipping and Delivery
Where does Hdzddp ship?
Hdzddp primarily serves customers in the United States.
Shipping availability for a specific address is determined during checkout.
If a delivery address cannot be accepted by our checkout or logistics system, we may not be able to ship the order to that location.
What are your shipping charges?
For eligible U.S. orders, our current shipping options are:
Standard Shipping
Orders from US$1.00 to US$38.99 — US$2.99
Free Standard Shipping
Orders from US$39.00 to US$48.00 — FREE
Express Shipping
Orders from US$0.00 to US$48.00 — US$5.99
Free Express Shipping
Orders of US$49.00 or more — FREE
The shipping options available for your specific order will be shown during checkout.
How long does shipping take?
Delivery timing may depend on the product, shipping method, destination, carrier availability, fulfillment arrangements, weather, holidays, and other factors.
Where applicable, estimated shipping or delivery information may be provided during checkout, in order communications, or after shipment.
For complete shipping information, please review our Shipping Policy.
Will I receive tracking information?
When tracking information is available, we may provide a tracking number or shipment confirmation after your order has been dispatched.
If you have questions about tracking, contact:
4. Returns and 180-Day Return Policy
What is Hdzddp's return period?
Hdzddp provides a 180-day return period beginning on the date you receive your product.
The 180-day return period begins on the date of delivery, not the order date, payment date, or shipment date.
How do I start a return?
Before returning a product, please contact:
Please provide your order number, the product you wish to return, and the reason for your return.
Our customer service team will review the request and provide the appropriate return instructions.
Can I send a return directly to your company address?
Please do not send a return to our registered business address unless our customer service team specifically confirms that address as the authorized return destination.
The correct return location may depend on the product and fulfillment arrangement.
Always contact:
before returning an item.
What condition must returned products be in?
Eligible returns generally must:
- Be requested within 180 days from delivery
- Be in their original condition, subject to reasonable inspection
- Include applicable parts, components, and accessories
- Include valid proof of purchase
- Not be materially damaged by misuse, abuse, or unauthorized modification
- Follow the return instructions provided by our customer service team
Please review our Return & Refund Policy for complete conditions and exclusions.
5. Refunds and Damaged Products
How are approved refunds issued?
Approved refunds are generally returned to the original payment method used for the purchase.
After an eligible return is received, inspected, and approved, the refund is generally processed by us within 5–10 business days.
Additional processing time may be required by your bank, card issuer, or payment provider.
What should I do if my item arrives damaged or defective?
If your product arrives damaged, defective, incomplete, or incorrect, please contact:
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of packaging where applicable
- Photographs of damaged or missing parts where relevant
We will review the information and provide the appropriate next steps.
Who pays return shipping?
If a return results from an incorrect, damaged, defective, or materially misdescribed product attributable to Hdzddp, we will provide appropriate return instructions and, where applicable, arrange or cover reasonable return shipping costs.
For eligible returns requested for personal reasons, return shipping costs may be the responsibility of the customer unless otherwise stated or required by applicable law.
6. Payments, Pricing, and Order Charges
What payment methods are accepted?
Available payment methods are displayed during checkout.
Payment availability may depend on the payment provider, customer location, and checkout configuration.
Are prices shown in U.S. dollars?
For our U.S. store, applicable prices and shipping charges are displayed in the currency shown during checkout.
Customers should review the final order total before completing payment.
Can prices change?
Product pricing and promotions may change from time to time.
The price applicable to an order is generally the price displayed and accepted during checkout, subject to correction of material pricing or technical errors.
7. Privacy and Personal Information
How does Hdzddp use my personal information?
We may process personal information for purposes such as:
- Processing orders
- Arranging shipping
- Providing customer service
- Processing returns and refunds
- Preventing fraud
- Operating and improving our website
- Analytics and marketing where applicable
For complete information about how personal data is collected, used, shared, and retained, please review our Privacy Notice.
How can I make a privacy request?
Please contact:
for questions or requests concerning your personal information.
8. Customer Service
How can I contact Hdzddp?
You can contact our customer service team using the following information:
Customer Service Email:
service@hdzddp.com
Telephone:
+86 13579818596
Customer Service Hours:
Monday-Friday 9:00 AM-6:00 PM PDT
Messages received outside normal customer service hours will be reviewed during the next available service period.
9. Company Information
Brand Name:
Hdzddp
Official Website:
Hdzddp.com
Legal Business Name:
Hangzhou Jinfeng Technology Co., Ltd.
Responsible Person:
方垚
Registered Business Address:
Room 906, Building 2, Chaoshang Zhongnan Ginza, No.2077 Binsheng Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province, China
Customer Service Email:
service@hdzddp.com
Telephone:
+86 13579818596
Customer Service Hours:
Monday-Friday 9:00 AM-6:00 PM PDT
For additional information, please review our:
- About Us
- Contact Us
- Privacy Notice
- Shipping Policy
- Return & Refund Policy
- Terms of Service
Last Updated: September 27, 2026