Return & Refund Policy
Last Updated: September 27, 2026
This Return & Refund Policy applies to purchases made through Hdzddp.com.
Hdzddp is owned and operated by Hangzhou Jinfeng Technology Co., Ltd.
We want customers to have sufficient time to review their purchases. Please read the following policy carefully before requesting a return or refund.
1. 180-Day Return Period
Hdzddp provides a 180-day return period beginning on the date you receive your product.
The 180-day return period is calculated from the date of delivery, not from the order date, payment date, or shipment date.
To request a return, please contact us within 180 days after delivery at:
Return requests submitted after the 180-day return period may not be eligible for return.
2. Return Eligibility and Conditions
To qualify for a return, the product must generally:
- Be returned within 180 days from the date of delivery
- Be in its original condition, subject to reasonable inspection
- Include all original parts, components, accessories, manuals, and other items supplied with the product
- Not show damage caused by misuse, improper installation, abuse, unauthorized modification, or improper handling
- Be accompanied by valid proof of purchase, such as an Hdzddp order number or purchase confirmation
- Be returned according to the instructions provided by our customer service team
For furniture, cabinets, stools, storage products, and other household items, customers should take reasonable care when opening, inspecting, assembling, or handling the product.
A product that has been materially altered, damaged through misuse, or returned without required components may not qualify for a full refund.
3. How to Request a Return
Before sending any product back, please contact our customer service team at:
Please provide:
- Your full name
- Order number
- Email address used for the order
- Product you wish to return
- Reason for the return
- Photographs or other supporting information where relevant
Our customer service team will review your request and provide the appropriate return instructions.
Do not send a product back before contacting us and receiving return instructions.
Returns sent without authorization or to an incorrect address may experience delays or may not be properly identified.
4. Return Address and Return Shipping
The correct return destination may depend on the product, order, and fulfillment location.
Customers must contact:
before returning any item to obtain or confirm the applicable return address.
Please do not automatically send returns to our registered business address unless our customer service team specifically confirms that address as the authorized return destination.
For returns resulting from an incorrect, damaged, defective, or materially misdescribed product attributable to Hdzddp, we will provide appropriate return instructions and, where applicable, arrange or cover reasonable return shipping costs.
For eligible returns requested for personal reasons, such as a change of mind or preference, return shipping costs may be the responsibility of the customer unless otherwise stated or required by applicable law.
Any applicable return-shipping arrangement will be explained before the customer sends the product back.
5. Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible at:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the outer packaging where relevant
- Photographs of damaged or missing parts where applicable
We will review the information provided and determine the appropriate solution.
Depending on the circumstances, this may include replacement parts, replacement of the product, return instructions, or a refund.
Please retain the original product and packaging while your claim is being reviewed unless our customer service team instructs you otherwise.
6. Non-Returnable or Ineligible Returns
Certain products or situations may not qualify for return, including:
- Products returned after the 180-day return period
- Products damaged through misuse, abuse, negligence, or improper handling
- Products materially modified or altered by the customer
- Products missing substantial parts or components due to customer actions
- Personalized or custom-made products where applicable
- Gift cards, where applicable
- Products returned without authorization or contrary to the provided return instructions
- Products that cannot be accepted for return due to applicable health, safety, or legal restrictions
Nothing in this section is intended to limit rights that cannot legally be excluded under applicable consumer protection laws.
If you are unsure whether a product qualifies for return, please contact us before sending it back.
7. Refund Review and Processing
Once an authorized return is received, we will inspect the returned product and review its eligibility.
If the return is approved, the refund will generally be issued to the original payment method used for the purchase.
Approved refunds are generally processed by us within 5–10 business days after the return has been received and approved.
After we issue the refund, additional time may be required for your bank, card issuer, payment processor, or financial institution to post the funds to your account.
The time required for a financial institution to complete the transaction is outside our direct control.
If more than 10 business days have passed after you have been notified that your refund was approved, please contact:
8. Exchanges, Cancellations, and Order Changes
If you need to change or cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to assist, but we cannot guarantee that an order can be modified or canceled after it has entered processing or fulfillment.
If an order has already shipped, the applicable return process may need to be followed after delivery.
If you wish to exchange an eligible product, please contact our customer service team. Depending on the circumstances and product availability, we may provide exchange instructions or process the matter as a return followed by a new order.
9. Company and Contact Information
Brand Name:
Hdzddp
Official Website:
Hdzddp.com
Legal Business Name:
Hangzhou Jinfeng Technology Co., Ltd.
Responsible Person:
方垚
Registered Business Address:
Room 906, Building 2, Chaoshang Zhongnan Ginza, No.2077 Binsheng Road, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province, China
Customer Service Email:
service@hdzddp.com
Telephone:
+86 13579818596
Customer Service Hours:
Monday-Friday 9:00 AM-6:00 PM PDT
For return, refund, damaged-product, or exchange assistance, please contact:
Last Updated: September 27, 2026